Refund Policy | Víya Jewelry

Viya Jewelry Refund Policy

At Viya Jewelry, our goal is to ensure that every customer is completely satisfied with their purchase. Our refund policy has been crafted to be clear and fair and focuses on the customer's needs and rights.

Refund Eligibility Based on Delivery Date

Our refund policy is based on the delivery date, not the purchase date. This approach ensures that if an item is delayed in transit, your eligibility to request a refund is not compromised. Below are the conditions under which a refund may be requested:

1. Product Never Arrived:
   If your order has not arrived within the expected delivery timeframe, please contact us for a full refund or to request a re-shipment at no additional cost. You must notify us within 30 days of the estimated delivery date.

2. Damaged on Arrival:
   If your product arrives damaged, report this issue within 48 hours of delivery for a full refund. You will be required to send photographs of the damaged item and packaging to assist in our investigation.

3. Faulty Manufacturing:
   Items with manufacturing defects are eligible for a full refund within 30 days of delivery. Evidence of the fault, through photographs, must be provided when you contact us.

4. Change of Mind:
   If you are dissatisfied with your purchase due to a change of mind, you may return the item for a refund within 30 days of delivery. The item must be in its original unused condition and return shipping will be at your expense.

5. Incorrect Product:
   If the incorrect product is delivered, you may request a full refund. Please notify us within 30 days of delivery and provide photographic evidence of the incorrect item.

Steps to Initiate a Refund

To initiate a refund, please follow these steps:

• Contact Us: Send your refund request via email to support@viyajewelry.co, call our customer service, or use the contact form on our website.
• Provide Necessary Details: Include your order number, the reason for the refund, and your contact information. Attach relevant photographs if applicable (e.g., damaged items or incorrect products).
• Documentation: Ensure you retain all original packaging, as you may need to return the item to us.

Refund Process

Once your refund request is received:

• Acknowledgement: We will confirm receipt of your request and provide instructions for returning items if necessary.
• Inspection: Returned items will be inspected to confirm eligibility based on the reason for the refund.
• Refund Issuance: Approved refunds will be processed to the original method of payment within 7-10 business days of receipt and inspection of the returned items.

Finalizing Your Refund

• Return Address: If you are required to return an item, please send it to:

Víya Jewelry - NYC

Additional Information

For any queries or further clarification regarding our refund policy, do not hesitate to contact us. We aim to resolve all issues promptly and ensure your satisfaction with every transaction.